I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. 1 [or 192. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Virgin Media; My Virgin Media; Shop;. We have a virgin media wall socket with an - 4353656 - 2. Hi. Virgin Media; My Virgin Media; Shop;. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos Reply. The only one I have is like this which does not fit a round plug. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. However no idea of how long that might take. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. We're here to help. 168. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I've looked for an external box but cannot. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Virgin Media Quickstart set up. nor can I find a external brown box. There are multiple different branded wall boxes inside our flat but none. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Options. Hub 5,. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I was told when purchasing the broadband package that fibre was available here. Security matters. Dave. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Now none of my internal phone sockets. --. Being connected to the internet is one of the most important modern essentials in 20. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Absolutely not. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 0800 052 1734-----Deadwood1. Controlling your TV. Push the white cable with the black label into the Hub. Account - Cable. Sometimes there is no wall box, just a trailing cable. . Hi , Welcome to our Community Forums and thanks for your post. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. The kid arriving on Tuesday the 29. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. It can take 5 to 10 minutes to restart. Delivery 7 days a week. Hi, I just moved to a new house and got my virgin media kit today. Account - Cable. TV & FM Radio Sockets. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. Account - Cable. #2. Thanks for your post and a big welcome to the Community. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Options. Welcome to Virgin Media’s help and support page. Browse Virgin Media Virgin Media Community. From there it is going into the white distribution amplifier. Sorry to hear you don't have a VM wall socket. There is one Ethernet connection point and socket with a circle on the wall. Some of the cables hanging out the wall were cut off after the house improvements. @robbo321 wrote:. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Virgin Mobile. The box and cables may have been removed by the previous occupiers. A Virgin Media wall socket is simply a point of entry into your home. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Occasionally only a very short stub of wire is left. Can anyone help please? Need. . Stay safe online. Reply. Connect the cable adaptor to the black banded end of the 3m isolator cable. I also have this other dual cable going to the Smart Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. . Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Browse. . Provides a range of audio and video signal connections. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Preparing for Landline changeover to fibre. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Soumyjit. 0 Kudos Reply. Jack14102. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Virgin Media; My Virgin Media; Shop;. Further exclusions & legal stuff apply. Switched On Families. Can you help me please. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The cable in the second picture is the one you need to connect too. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Can anyone advise? ThanksOptions. I was happy and my kids were waiting for internet but unfortunately no wall socket. Switched On Families. The cable fits in the socket shown in the image attached. I wanted to check with people on here before trying to get an engineer in, just. Tried looking but can't see a way to book an engineer for this? Thanks. called the delivery team and they managed to book a technician for me. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). VM will usually only supply a Quickstart to a property that had VM previously. We would like to show you a description here but the site won’t allow us. Hi there @vmcusto1, welcome to our forum and thanks for your post. Please help. (and up the wall). The Openreach sockets do not work for Virgin Media. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. 01-02-2023 10:59 - edited 01-02-2023 11:00. Answered! Go to Answer. Security. 1. 0 Kudos Reply. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I just found a box in the closet which has a cable indicated as CABELCON 4. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. . VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Hi, I recently moved to this house and placed an order for VM broadband which I received today. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. how can we go about changing our self install to. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Learn more. We recently applied for a virgin package of tv, phone and broadband. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. No Virgin Media wall socket Go to solution. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. Browse Virgin Media Virgin Media Community. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Account - Mobile. Tags (1) Tags: wall socket. . The cable could be hidden within, or behind, furniture. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Is it necessary to plug the cable to socket for having wifi, if so what can I do now. I have 2 black sky looking cables but that is it. Account - Cable. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The first thing is to start making alternative arrangements for your internet connectivity. Push fit the VM-supplied lead onto the socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Sometimes there is no wall box, just a trailing cable. A wall box may be branded with the logos of an old cable TV company (not VM). Whichever is the most suitable. Reduces the number of required wall sockets. service status says landline and broadband working but TV has fault. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. Joining in Options. Hi, I ordered a self installation kit but of course I do not have a VM wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Browse Virgin Media Virgin Media Community. Internet connectivity is one of the most. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). The wall box may be branded with the logos of an old cable TV company (not VM). Connect the Hub’s power cable with the blue tab. You can also check for a loose cable as not all properties have a socket. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. 9. Manage Your Account. It has two outputs on the left of the wall box. No Virgin Media socket Go to solution. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. . Browse Virgin Media Virgin Media Community. You can also check for a loose cable as not all properties have a socket. Options. . Back a step. We have tried plugging it into the only box we found it would fit but no luck. Tried the virtual assistant but it didn’t prove helpful. 12-10-2022 18:51 - edited 12-10-2022 18:59. Security matters. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. The wall box may be branded with the logos of an old cable TV company (not VM). Sadly as usual for a communication company it's ni on. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Manage Your Account. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Call the pre-installation and delivery team on 0800 052 1734 explain. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Two virgin media wall sockets, only one required in QuickStart,. Router Plugin Port. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. New to the UK and just moved into our first home here. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. Once you have the adapter, you can use it to plug your phone into your hub. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. 194. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My Virgin Media App. (My photo is too big for - 5104888. Stay safe online. by harpreetsingh21 •. Switched On Families. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The answer is yes. Options. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. The wall box may be branded with the logos of an old cable TV company (not VM). No Virgin Media Wall Socket on 13-04-2022 14:08. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. -a. Reply. Switched On Families. Kit arrived today…no wall box so unable to install. The technician visited a. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Installation: Wall socket issue. I don't have a virgin media wall socket and this is stressing me out. The "two cables" sound very like a Sky dish install. Also tried the Ethernet, not. . If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Tudor. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. We would like to show you a description here but the site won’t allow us. Various cable mediums are used in modern systems to transmit data. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. I'm a Very Insightful Person, I'm here to. Need wall socket. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Once connected it directly to a hub, a little bit loose, but then interne. 4. My VM Router is is my office adjacent to hall. screw the master socket back to the wall. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Wall Socket. For into also image of the. You can also check for a loose cable as not all properties have a socket. No photo attached. I've got the same problem as above. Mobile Your Account. Here you’ll find all the help you need for Virgin Media related problems and issues. However, I do not have any of the specified wall sockets available. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. We'd love to assist with this, I will send you a PM here soon so we can look into what's. My Virgin Media App. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Call the Pre-installation and delivery team on 0800 052 1734. No virgin Media wall socket Vera03. Removed before I moved in. Mark as New; Bookmark this message; Subscribe to this message; Mute;. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 0. May I know which one I can connect. You can also identify a split socket looking at the side. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. My previous sky microfilter attached here. on 03-08-2020 18:05. 08K; 2. Available with M50 broadband or faster. on 12-01-2023 21:04. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Occasionally only a very short stub of wire is left behind often hidden within. Entertain me; Broadband Deals. No VM wall socket; Options. Re: No virgin media wall socket. Even sitting in the room above the router, the WiFi was dreadful. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Stay safe online. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Try the automated service status number 0800 561 0061 to check for any faults in your area. on 27-01-2023 17:22. The cable on the right looks like is for a Freeview TV antenna. Now to my Issue: I opted for the self-installation ki. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Hi rt001 . To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hi, I just moved to a new house and got my virgin media kit today. Some properties do not have a wall socket, only a cable. 2. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Thank you for the tel no. Stay. My Virgin Media App. When you place your order, we'll let you know. I have also checked outside and there is no box either on my property or on my boundary wall. . Choose the best spot for your wifi hub. There’s even no BT wall socket. I was trying to book an engineer but I didn’t get anywhere. Tudor. Now to my Issue: I opted for the self-installation ki. Also tried the Ethernet, not. See full list on itblogpros. com email address to different Virgin account. The UK isn’t the first country to make this move. Account - Cable. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Account - Cable. which will give you a general idea of VM fixtures and fittings. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Gary71. So the technician will install a coaxial outlet where you want the modem. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Connect the Hub’s power cable with the blue tab. Occasionally only a very short stub of wire is left behind often hidden. 2. Back a step. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. tried using website to report fault but cannot report it's not working. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. • Take the red-banded end of the isolator cable and push it. Then press and hold the security button on one of the original adaptors in your network for two seconds. . The thing is that there is no socket in the wall. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. com Sometimes there is no wall box, just a trailing cable. Booking an engineer is easy with Virgin Media. No virgin media wall socket. This is a little untidy for my likeing. You need to go outside and locate the brown or grey omnibox on the wall. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. The port of wall socket - 5152519. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. How do I book an engineer to come out - 5345632. 0 Kudos. Please help - 5208212. Connect the cable adaptor to the black. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 30-01-2023 13:36 - edited 30-01-2023 13:51. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. on 06-03-2023 09:36. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. 0 Kudos. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I'm a Very Insightful Person, I'm here to share knowledge, I don't. The cable could be hidden within, or behind, furniture. Can't find Wall Socket on 18-11-2021 13:36. I can't find an internal wall socket. 24 Inc Vat. The cable could be hidden within, or behind, furniture. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 0. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 32K. • Connect the end of the 1. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable could be hidden within, or behind, furniture. I ve got a green light flashing from our HUB. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The cable could be hidden within, or behind, furniture. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. I’ve just lived into my new house and received my Virgin box. No virgin media wall socket. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I.